Booking Terms and Conditions

• Bookings without deposit are held for 14 days only unless booked via the internet or made within 1 month prior to arrival.
• Internet bookings will only be held for 48 hours without deposit being paid. Deposit amount is 50% of the booking total.
• A bond of $50 per person is payable on arrival for all apartment bookings. Monies will be refunded subject to inspection when the unit is vacated. Any breakages will be deducted from bond. Bond is payable by cash or credit card imprint.
• Koki Alpine Resort has a non-smoking policy in all rooms, apartments & common areas.
• Noise must be kept to a minimum after 10.00pm to ensure the comfort of all patrons.
• Occupants must not exceed the passenger numbers booked for, otherwise you will be asked to leave the premises & no refund will be due.
• Children 3 years & over must be included in the passenger numbers & will be charged as an occupant. Children 2 years & under can be supplied with a cot, free of charge.
• Cancellations up to 30 days prior to arrival must be in writing & will incur a $60 fee for each room or apartment cancelled.
• If cancelled less than 30 days prior to arrival, no refund unless apartment is re-let. In this case, a $60 fee will be charged for each room or apartment cancelled.

Check-in Time is 3.00pm.
Check-out Time is 9.00am.
Note: These times must be strictly adhered to unless prior arrangement is made with management.

• Bookings for additional services only, will be held for 48 hours without full payment being made.
• Lift passes cannot be booked less than 7 days prior to commencement date.
• Cancellation of pre-paid additional services will incur a fee of 10% of the booking total.
• Booked snowsport equipment is available for fitting & collection after 3.00pm the day prior to commencement date.
• Changes to equipment hire can be made on-mountain at Koki. Additional charges/refunds may apply for snowsport equipment changes after the comencment of hire. Check equipment changing charges here.

• Bookings for snowsport equipment only, will be held for 48 hours without full payment being made.
• Cancellation of pre-paid snowsport equipment will incur a fee of 10% of the booking total.
• Partial cancellation of pre-paid snowsport equipment will result in a full refund for the canceled part of the booking.
• Booked snowsport equipment is available for fitting & collection after 3.00pm the day prior to commencement date.

Charges/Refunds Related to Hire Changes